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MODULES

Every screen in the app, on one page

The ArinOF app menu plus the external ticket portal, grouped by area. Each group links to its module page.

19 groups · 83 screens

Operations

Dashboard & notifications

Manager dashboard, notifications and support.

Module page: Employee Portal & Intranet
  • Manager dashboard

    Summary of HR, helpdesk and operations; open sales leads and ecosystem links.

  • Notifications

    Approval, announcement and request notifications.

  • Support tickets

    Arinware support tickets.

Operations

My workspace

Employee self-service screens (mobile-friendly PWA).

Module page: Employee Portal & Intranet
  • Home

    One screen for the employee’s leave, expenses, assets and announcements.

  • QR check-in

    Clock in/out by scanning the kiosk QR with the phone.

  • Approvals

    A manager’s pending approvals, mobile view.

  • Knowledge base

    Published articles and search.

  • Directory

    Company employee directory.

  • HR profile

    The employee’s personnel details and documents.

  • My profile

    Account and language settings.

Operations

People & organisation

Employee records, onboarding, assets and KVKK.

Module page: People & Recruitment
  • Employees

    Employee record: position, department and personnel documents.

  • Onboarding checklists

    Onboarding steps and missing-document tracking.

  • Assets

    Asset assignment, return and digitally signed hand-over.

  • Attendance sites

    Locations and branches for attendance.

  • KVKK compliance

    Personal-data retention periods and compliance tracking.

Operations

Recruitment

Candidate records and pipeline board.

Module page: People & Recruitment
  • Candidates

    Candidate applications and CVs.

  • Candidate pipeline

    Board that moves candidates between stages.

Operations

Attendance & shifts

Clock-in, timesheets and shift planning.

Module page: Attendance & Shifts
  • Attendance

    Clock-in/out records; who is in, who is on leave.

  • Attendance report

    Period timesheets, late arrivals and overtime summaries.

  • QR kiosk

    Time-limited, auto-refreshing check-in QR on an office screen.

  • Shifts

    Shift definitions.

  • Shift roster

    Assigning shifts to employees.

Operations

Leave, expenses & approvals

Requests and the approval inbox.

Module page: Leave, Expenses & Approvals
  • Leave requests

    Leave types, requests and remaining balance.

  • Leave calendar

    Calendar view of team leave.

  • Expense claims

    Expense claims and approval status.

  • Expense advances

    Advance requests and settlement against expenses.

  • Approval inbox

    Leave, expense and advance approvals in one inbox.

Operations

Announcements & events

Internal communication.

Module page: Employee Portal & Intranet
  • Announcements

    Announcements, with read confirmation for must-read items.

  • Company events

    Event calendar.

Operations

Helpdesk

Tickets, SLA and routing.

Module page: Helpdesk & Knowledge
  • Tickets

    Ticket list, messaging, assignment and status tracking.

  • Ticket portal

    Portal where external users open and follow tickets via a link; related knowledge-base suggestions.

  • Helpdesk metrics

    Ticket volume and resolution times.

  • Ticket SLA rules

    Response/resolution times by priority.

  • Source routing

    Routing tickets to teams by source.

Operations

Knowledge & quality

Knowledge-base management and quality documents.

Module page: Helpdesk & Knowledge
  • KB drafts

    Knowledge-base article drafts and publishing.

  • Knowledge categories

    Knowledge-base categories.

  • QDMS

    Quality documents and revisions.

Operations

Mail intake

Turning inbound email into tickets and leads.

Module page: Mail Intake
  • Mail intake

    Connected mailboxes.

  • Mail routing

    Rules that turn inbound mail into tickets or sales leads.

  • Inbound mail

    Received emails and processing status.

  • Mail analytics

    Volume and outcome breakdown.

Operations

Office & visitors

Visitors, desks/rooms and floor plans.

Module page: Office, Visitors & Sales
  • Visitors

    Visitor records.

  • Visitor visits

    Visits with check-in/out times.

  • Desk & rooms

    Desk and meeting-room booking.

  • Floor plans

    Desks and rooms on the floor plan.

Operations

Sales & B2B

Leads and the B2B order portal.

Module page: Office, Visitors & Sales
  • Sales leads

    Lead list, owner and status.

  • B2B order portal

    Dealer/customer ordering screen.

  • B2B portal admin

    Portal product and access settings.

Operations

My work

Dashboard, work queue, activities and tasks.

Module page: CRM & Customers
  • CRM dashboard

    CRM overview screen.

  • Work queue

    CRM work assigned to the user.

  • Activities

    Call, meeting and other activity records.

  • Tasks

    CRM task list.

Operations

Customers

Accounts, contacts and contracts.

Module page: CRM & Customers
  • Accounts

    Customer account records.

  • Contacts

    Contacts linked to accounts (in-app).

  • Contracts

    Account contracts.

Operations

Sales & pipeline

Leads, opportunities, goals and territories.

Module page: CRM & Customers
  • Leads

    Prospect records.

  • Lead scoring

    Lead scoring rules.

  • Pipeline

    Stage view of opportunities.

  • Opportunities

    Opportunity list.

  • Competitors

    Competitor records.

  • Sales goals

    Sales goal setup and tracking.

  • Won/lost report

    Report on won and lost opportunities.

  • Territories

    Sales territories.

Operations

Customer service

Cases, queues, SLAs and knowledge base.

Module page: CRM & Customers
  • Cases

    Customer case records.

  • Queues

    Case queues.

  • SLA policies

    Case SLA policies.

  • Entitlements

    Customer support entitlements.

  • Knowledge base

    CRM knowledge base articles.

Operations

Marketing

Segments, campaigns, journeys and consent.

Module page: CRM & Customers
  • Segments

    Account lists / segments.

  • Campaigns

    Marketing campaigns.

  • Journeys

    Customer journeys.

  • Templates

    Message templates.

  • Consent center

    Communication consent.

Settings

CRM setup

Definitions, duplicate merge and integrations.

Module page: CRM & Customers
  • Industries

    Industry definitions.

  • Categories

    CRM category definitions.

  • Duplicate merge

    Duplicate rules and merge.

  • Email capture

    Bringing emails into CRM.

  • CRM integrations

    CRM integration settings.

Settings

Settings & integrations

Permissions, integrations and custom screens.

Module page: Settings & Integrations
  • Integrations

    Google connection (OAuth) and other integration settings.

  • Settings

    Application settings.

  • Roles & permissions

    Roles and permission list; the menu narrows by permission.

  • Dynamic Studio

    Define custom fields, forms and screens.

  • Ecosystem links

    Direct links to the Agency, Acctech and Console apps.

Run your office on one platform

People, attendance, leave and expenses, helpdesk and office — try it with your own company in a trial account.