Inbound email becomes a ticket or a lead
Connected mailboxes, rule-based routing, processing status of inbound mail and analytics.
Inbound mail
- destek@… · Password reset Ticket
- satis@… · Quote request Lead
- info@… · Newsletter Ignored
Rule: subject contains “quote” → sales lead
Highlights
Mailboxes
Connected accounts in one pool.
Rules
Create a ticket or a sales lead.
Analytics
Volume and outcome breakdown.
Screens in this module
4 screens from the ArinOF app, grouped by area.
Mail intake
Turning inbound email into tickets and leads.
Mail intake
Connected mailboxes.
Mail routing
Rules that turn inbound mail into tickets or sales leads.
Inbound mail
Received emails and processing status.
Mail analytics
Volume and outcome breakdown.
Connected screens
Screens from other groups that this module works with.
- Helpdesk
Tickets
Ticket list, messaging, assignment and status tracking.
- Sales & B2B
Sales leads
Lead list, owner and status.
- Settings & integrations
Integrations
Google connection (OAuth) and other integration settings.
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